Privacy Policy

This policy applies to all clients, prospective clients, and visitors to this website who interact with Crystal Salmon Healing — operated by Crystal Salmon, sole trader, ABN [625 789 378 62], based in Mentone, Victoria, Australia.

I collect personal and health information to provide safe, informed, and tailored bodywork sessions. This may include:

• Your name, date of birth, contact details and emergency contact
• Health history, medical conditions, medications and allergies
• Information about your physical and emotional wellbeing
• Session notes and clinical observations made during or after your appointment
• Payment information processed at the time of booking or session

This information is collected through your intake and consent form, directly in session, and through my booking system (Pracsuite).

Your information is collected solely to:

• Provide safe and appropriate bodywork sessions tailored to your needs
• Maintain accurate health and session records
• Communicate with you about appointments, changes, or follow-up care
• Meet my legal and professional obligations as a health practitioner

I will never use your information for marketing purposes without your explicit consent.

Your personal and health information is stored securely within Pracsuite, a HIPAA-compliant practice management platform. Physical documents are stored securely and access is limited to me as your practitioner.

I take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. No storage system is completely secure, but I am committed to maintaining the highest standard of care with your data.

Your personal and health information is strictly confidential. I do not sell, trade, or share your information with third parties except in the following circumstances:

• With your explicit written consent
• Where required by law — for example, in response to a court order or mandatory reporting obligation
• In an emergency situation where disclosure is necessary to prevent serious harm

Under Australian health records legislation, client records are retained for a minimum of 7 years from the date of last service (or until a minor client turns 25, whichever is later). After this period, records are securely destroyed.

You have the right to:

• Access the personal information I hold about you
• Request corrections to any inaccurate or outdated information
• Withdraw consent for the use of your information at any time (noting this may affect my ability to provide services safely)
• Make a complaint if you believe your privacy has been mishandled

To exercise any of these rights, please contact me directly using the details below.

This website is hosted on Squarespace. Squarespace may collect basic, anonymised usage data such as page visits and browser type to support website functionality. No personally identifiable information is collected through this website without your direct input.

For more information on how Squarespace handles data, visit squarespace.com/privacy.

If you have a concern about how your information has been handled, please contact me directly in the first instance. If your concern is not resolved to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

This policy may be updated from time to time to reflect changes in my practice or in applicable law. The current version will always be available on this page with the date it was last updated.